Data Protection Statement


Protecting your personal data is important to us. All our data processing (for example collection, processing and transfer) is in compliance with the legal provisions of the Federal German Data Protection and Tele Media Act (Bundesdatenschutz- und Telemediengesetz). Data controller under the terms of the Data Protection Act is WALA Heilmittel GmbH, Dorfstrasse 1, 73087 Bad Boll, Germany.

Information That You Give Us

You give us information when you order a Newsletter or subscribe to the viaWALA, speak to our Customer Services, write to us using the Contact Form or send us a job application. This information can include your name, address, telephone number, fax number and email address.

Automatic Information

Examples of information that we collect and analyse are the Internet Protocol Addresses (IP) that connect your PC with the Internet, confirmation that emails have been received and opened, logins, email addresses, passwords, information about the PC and its connection to the Internet such as browser type, browser version and browser number, operating system and platform and the complete Uniform Resource Locator (URL) clickstream to, through and out of our website, i.e. the pages on our website that you visit and the order you visit them in, including date and time, cookie or Flash cookie numbers and the products you have looked at. Our website also uses browser data such as cookies and Flash cookies (also known as Local Shared Objects) and other, similar data in order to prevent misuse, in particular fraudulent misuse, and for other purposes. Storage of cookies is anonymous and does not enable any identification of personal data. Storage is solely for the purpose of optimising display.


Cookies are used in a number of places on our website. These neither damage your computer nor contain viruses. Instead, they make our website more user friendly, effective and secure. Cookies are small files that are placed on your computer and saved by your browser.

Most of the cookies we use are known as "session cookies" and are automatically deleted after your visit. Other cookies remain on your end device until you delete them. These cookies enable us to identify your browser on your next visit.

You can configure your browser so that you are informed about the placement of cookies and can decide whether to only accept cookies on exceptions or in particular circumstances or to generally decline them. You can also set your browser to automatically delete cookies when you close it. If you disable cookies, you may not be able to use all of this website"s functions.

Use of Google Analytics

This website uses Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics uses "cookies" (small files), which are saved on your computer and make it possible to analyse your website usage.

Please note that on this website, Google Analytics has been extended to include the code "gat._anonymizeIp();" to ensure that only anonymised IP addresses are recorded (known as IP masking).

As a result of IP anonymisation being activated, the information generated by the cookies about your usage of this website is saved within European Union (EU) Member States or other signatory states of the Agreement on the European Economic Area (EEA). Only on exceptions will the full IP address be sent to a Google server in the USA and then truncated. Google shall use this information on behalf of this website"s operator to evaluate your usage of the website, create reports about website activities and provide the website operator with further services associated with the internet and website usage. According to Google, the IP address transmitted from your browser within the scope of Google Analytics shall not be consolidated with other data from Google. You can prevent cookies from being saved by activating the corresponding settings in your browser software. However, this may prevent you from being able to use all of this website"s functions in full. You can also prevent Google from collating and processing the cookie-generated website usage data (incl. your IP address) by downloading and installing the browser plug-in found under the following link:

To prevent Google Analytics from collating your data, click the following link:

By downloading and installing the browser plugin provided at the link, you will have enabled an opt-out cookie, which prevents any future collation of your data when you visit this website.

Further information about the Terms of Service and Privacy Policy can be found at and

The use of Facebook social plugins

The WALA Heilmittel GmbH websites and use social plugins ('plugins') for the social network, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ('Facebook'). Typically, the plugins can either be identified by means of a Facebook logo (white 'f' on a blue tile or a 'thumbs up' sign) or are labelled with the text 'Facebook Social Plugin'. The list and appearance of the Facebook social plugins can be found at If you open one of our web pages that contains such a plugin, your browser creates a direct connection to the Facebook servers. The content of the plugin will be directly transmitted from Facebook to your browser, which will integrate it into the website. We therefore have no influence over the scope of the data that Facebook collates with the assistance of this plugin and the following information is based on our current level of knowledge: The connection to the plugin notifies Facebook that you have accessed the corresponding page on our website. If you are logged in to Facebook, Facebook can assign your page visit to your Facebook account. If you use the plugins, for example by clicking the 'Like' button or making a comment, the corresponding information will be transmitted directly from your browser to Facebook, where it will be stored. If you are not a Facebook member, there is still a possibility that Facebook will discover and store your IP address. regard to the scope and purpose of the data collation and the use of the data by Facebook, as well as your rights in this regard and the settings that can be used to protect your privacy, please see the data protection information on Facebook: If you are a Facebook member and do not want Facebook to collate information about you via our website, please log out of Facebook before visiting our WALA GmbH website. You can also use browser add-ons to block Facebook social plugins.

How Do We Protect Your Personal Data?

We use technical and organisational security measures to protect the personal data we hold on you against accidental or intentional manipulation, loss or destruction and against access by unauthorised persons.

What Data Do We Need?

If you order the Newsletter or subscribe to the viaWALA, or if you send us a message using our Contact Form, we store your personal data (title, name, address, email address, telephone number). If you send a job application we also store personal data such as your date of birth and contact data. If you merely visit pages on our websites,,,,, or we will not collect any personal data. The data received are stored on our server for purely anonymous statistical purposes. They are protected by WALA by technical and organisational measures in accordance with the German Federal Data Protection Act and German Telemedia Act and not passed on to third parties.

What Do We Use Your Data For?

We use your personal data for processing orders and delivering goods.

If you so wish and with your agreement, we will keep you informed by post or newsletter about new products. You can stop your personal data being used for marketing and market research purposes at any time by letting us know, in writing, that you no longer wish to be contacted. You can do this in the following ways:

  • by post: just write to WALA Heilmittel GmbH,
    Kundenservice, Dorfstrasse 1, 73087 Bad Boll
  • by email over the contact form

We will use your data for other marketing purposes only if we have already given you detailed information about the purpose for which we wish to use the data and have received your explicit consent.

We Will Not Pass On Your Data

We will not pass your data to third parties except where they are cooperating directly with us to process your order.

Right of Access to Information

You may at any time ask to be informed about any data concerning you which we may hold, and demand that your personal data be corrected, deleted or blocked.